Introduction

Welcome to maiolica.ae, this website (the “Website”) is provided by MAIOLICA FZ LLC (“We” or “US”) as a service to our customers.
Please note that your use of the Website service constitutes your unconditional agreement to follow and be bound by these terms and conditions (the “Terms and Conditions”).
We reserve the right to change the Terms and Conditions at any time. Any such changes will take effect from the date posted on the Website. It is your responsibility to read the Terms and Conditions on each occasion you use this Website and your continued use of the Website shall signify your acceptance to be bound by the latest Terms and Conditions.
If you do not agree to (or cannot comply with) any of the Terms and Conditions, do not use this Website.
All the Information (as defined below) provided must be accurate. Providing any inaccurate Information constitutes a breach of these Terms and Conditions. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s) requested.
If you are not a consumer, you confirm that you have authority to bind any business.
You agree and understand that you are transacting through this Website at your sole risk.

Terms of Use

The Website can be used only by persons who can form legally binding contracts under applicable law. Persons who are incompetent to contract are not eligible to use the Website. If your age is below that of 18 years, your parents or legal guardians can transact on behalf of you if they are registered users/members. We reserve the right to terminate your registration and refuse to provide you with access to the Website if we understand that you are under the age of 18 years.
The Website cannot be accessed to persons whose registration has been suspended, banned or terminated by us for any reason whatsoever.
Those who choose to access this Website from outside the United Arab Emirates are responsible for compliance with local laws if and to the extent local laws are applicable.

Registration Process

The information (the “Information”) provided from your end will be protected in accordance with our Privacy Policy. If you use the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities made under your account or password.
We assume no liability to any person for any loss or damage which may arise as a result of any failure by you in protecting your password or account. Any suspicious activity on your account shall be notified by contacting us immediately through at customercare@maiolica.ae. If we have reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account without any liability to us.

Product’s Pricing

The prices shown on the Website are expressed in United Arab Emirates’ Dirhams and include VAT according to the applicable Law. Transportation costs are shown separately in the order checkout page.
Errors may occur in the process of providing product and pricing information by the Website. We cannot confirm the price of a product except after ordering. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we shall have the right, at our sole discretion, to either contact you for instructions or cancel your order and notify you of such cancellation.

In the event that the Website accepts your order, the same shall be debited to your credit card account and duly notified to you by email. The payment may be processed prior to our dispatch of the product that you have ordered. We accept payments online via VISA/MASTERCARD enabled circuits (credit/debit card) in AED.

Prices and availability are subject to change without any prior notice.

You, as user (or client) who wishes to conclude the agreement and purchase the product (or products), must express this willingness through a Website request clicking the place order button in the checkout page, where, following the procedures described above, it will send the purchase order confirmation and proceed to the payment. The payment is due at the time of order. You, as user (or client), undertake to pay the agreed price for the product ordered on the Website (product price and shipping) by using the payment methods made available.
The cardholder must always retain a copy of the transaction records and Merchant policies and rules. In the case of credit card payment, MAIOLICA has the rights to request the copy of an identity document confirming the ownership of the credit card. The payment method data will be processed through a server-to-server secure connection that utilize the SSL Protocol (Secure Sockets Layer). MAIOLICA is not responsible of any payment gateways pages that are not directly managed by the Website itself. Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Order Acceptance and delivery

The order will be processed by MAIOLICA according to the procedure reported above and to the specific timing reported in each product page of the Website. MAIOLICA shall not be responsible for any damages occurred to the products for their usage after the delivery from the transportation carriers and for delays in delivery due to the latter.
No other general or particular condition can replace or substitute the Terms and Conditions set herein. Should one or more provisions of these Terms and Conditions be considered invalid under any law, regulation or following a final decision taken by a competent jurisdiction, the other provisions will hold their value.
That before placing an order you shall check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.
Once the order leaves our logistics center, you will be notified with your shipment tracking number.
The transfer of the transportation risks from MAIOLICA to the client applies with the delivery of the product (or products) operated by the carrier to the address indicated by the client.
If a recipient’s address is found to be incomplete or incorrect, we may attempt to find the correct address and to complete the delivery, but we assume no responsibility for our inability to complete delivery under such circumstances. If the address is incorrect, or if delivery cannot be completed, then you will be surcharged for extra cost. In the event of a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information), any extra cost incurred by us for redelivery shall be claimed from you.

It is the responsibility of the customer to ensure that they are present at time of delivery.

During the possible withdrawal period referred further below, you are strictly responsible for the product (or products) as guardian. In case of damage or destruction of the product (or products) during your custody period, you will be considered responsible.

UAE DELIVERY:
The standard delivery charge for orders within the UAE is based on the subtotal of the item(s) in your Shopping Cart before any discount and delivery pricing is applied to your order.
Below you will find a breakdown of delivery charges:

At MAIOLICA, we count on a fast and reliable delivery right to your doorstep. Delivery will happen within 48 hours of order dispatch during business days. To ensure your upmost satisfaction, orders are subject to verification and approval before shipping and may take an additional 24 hours to process. During Holiday season and weekends, deliveries may take up to 72 hours to be processed.
Once your order has been approved and your package is ready to leave our warehouse, you will either receive a phone call from one of our delivery agents to arrange a delivery or a SMS and/or email with an order tracking code.
Alternatively, you can also track your order in real time, simply visit your account’s dedicated section on maiolica.ae and enter your order tracking code in the corresponding field.

INTERNATIONAL DELIVERIES*:
MAIOLICA does not proactively deliver outside the UAE. However, we are pleased to offer an accurate shipping cost based on the final destination and the weight measurements of your items (upon request only, via customercare@maiolica.ae). In such case, your purchase may take longer to arrive (an approximate timeline will be communicated via email by our Customer Care team). International orders are subject to duties, customs, and value added taxes.

Our Customer Care team is available 24/7 and is on hand to assist with:
Design fit out advice
Detailed product information
Delivery related questions
Exchange and return queries
Order’s placement

Contact us via email at customercare@maiolica.ae or get in touch through our Social Network pages and we will do our best to help you.

*Restrictions apply to OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the UAE law.

Exchange

Exchanging an item couldn’t be easier! You’re requested to check your purchase out, and should you need to send it back, you have 7 calendar days from the date you received your order to choose the replacement item from MAIOLICA (if available in stock), and have it exchanged at no extra cost. We will collect it from your home, work or any alternative address within the UAE.
Exchange is complimentary on all UAE deliveries, while customers outside the UAE are responsible for taxes, duties and additional delivery fees that may be applied.
Please ensure that all your purchased items are returned new, unused and with all its original garment tags still attached. Returns that do not meet our Exchange policy will not be accepted and will be sent back to you.
Please contact our Customer Care team at customercare@maiolica.ae for any further questions.

Returns and Refunds

We package all of our products with extra care so that they arrive to your doorstep snug, safe, and secure. You have the right (as well as a responsibility) to inspect all items carefully after delivery.
If you receive any damaged item, incomplete, incorrect or just not up to your expectations, you have 7 calendar days from the date of receiving your order to arrange your return. Send us an email at customercare@maiolica.ae indicating the item you wish to return along with your order tracking code, to book your complimentary collection and have your item(s) sent back to us.
With regards to orders outside the UAE though, the client will be responsible for returning the item. A re-delivery charge at our standard rate will apply to all customers outside UAE. Please check with customercare@maiolica.ae when requesting exchange.

A refund will be processed straight after the purchased item made return to our warehouse. The refund amount includes the value of the returned item, and excludes VAT, delivery and any additional fees charged at the time of purchase (unless damaged – in such cases, the amount will be refunded in full). The amount to be refunded will be re-accredited only through the original mode of payment.
Please note that any item returned shall be sent back sealed in its original brand packaging and its original tag. If the product is not in a perfect resalable condition, no return can be made and the said item will be delivered back to you. Moreover, only items returned to us via our own delivery and collection services are protected and insured. You can return using any secure means, but we may not accept liability.
In accordance to the majority of international shipping and delivery company policies, damage claims are accepted only upon notification about the product(s) damage at the time of delivery. MAIOLICA reserves the right to replace the damaged item and/or accept the damage claim at its sole discretion.
No return or refund can be made on pre-ordered, customized and/or sales items.

No cash disbursement shall be made under any condition whatsoever.

Undeliverable Items

MAIOLICA shall have the right to consider unsold and therefore have the liberty to take back and/or re-sell and as it may deem appropriate any of the goods/items within thirty (30) days after receipt by the courier company in the event of those goods/items are being returned/undelivered to MAIOLICA for any reason, provided that the customer has been notified of the said return of the goods/items by email to his email address provided by the customer during the registration and purchase process. This clause shall be considered as an explicit authorization to MAIOLICA to take back and/or re-sell any of the items/goods if the situation mentioned above occurs. Furthermore, MAIOLICA is also authorized to deduct any fees or costs that might be incurred through the disposition and/or re-sale of the above which shall be claimed and/or deducted from the account of the customer.

Cancellation by MAIOLICA

Please note that there may be orders that We may reject or cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized; the order information is verified for accuracy.
Some situations that may result in your order being cancelled, at our sole discretion, due to limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our relevant department.
We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.

Cancellations by the Customer

If cancellation notice from your side is duly received by writing to customercare@maiolica.ae and the order has not been processed/approved by Us, we shall cancel the order and refund the entire amount to your credit/debit card.
Orders that are cancelled after they have been shipped are subject to a cancellation fee to be deducted from your refund equal to the order’s shipping and processing costs. We have the full right to demonstrate whether an order has been shipped or not.
The right of withdrawal does not apply on those products that are customized and/or manufactured on a single order basis. This production characteristic is reported in description provided in each product page.
Duties and taxes are non-refundable. You will need to contact your local customs office for more information. 
All sale items cannot be exchanged.
The customer agrees not to dispute the decision made by Us and accept our decision regarding the cancellation fee.

Credit/Debit Card Information

We reserve the right to refuse to accept the Credit/Debit Card or, in such case the transaction is accepted, cancel the transaction, at our sole discretion, as part of our own fraud detection program. We may use fraud prevention agencies to help us make decisions as to whether to accept an order or not.
The Credit/Debit card details provided by you for benefiting from the services on the Website will be truthful, valid and accurate and you shall use the Credit/Debit card which is lawfully owned by you, i.e. in a Credit/Debit card transaction, you must use your own Credit/Debit card. The said information will not be sold, stored, utilized, and/or shared by us with any of the third parties unless required for fraud verifications or by law, regulation or court order. We will not be liable for any Credit/Debit card fraud. The liability for use of a card fraudulently will be on you and the responsibility to prove otherwise shall be exclusively on you.

Unlawful Transactions

We reserve the right to recover the cost of products, collection charges and lawyers’ fees from persons using the Website fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these Terms and Conditions.

E-Communications

When you visit the Website or send emails to the Website, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Display of Products

The colors of our products that appear on the Website will be displayed as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

Amendment of the Terms & Conditions

In order to always meet our clients’ requirements and the highest operating standards, we may at times modify or update the Policies and/or Terms & Conditions of the Website without any prior notification and with immediate effect. Therefore, we encourage you to frequently visit these sections so you can always be up to date about any changes on the Website. In the event the modified Terms & Conditions are not acceptable to you, you should discontinue using the service of the Website. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of this Website.

Governing Law and Jurisdiction

The Terms and Conditions shall be construed in accordance with the federal laws of the United Arab Emirates and the local laws and regulations of the Emirate of Dubai. The Courts at Dubai shall have exclusive jurisdiction in any proceedings arising out of or in connection with the Website and its Terms and Conditions.

Copyright & Trademark

All intellectual property rights, whether registered or unregistered, information content on the Website and all MAIOLICA’s design, including, but not limited to, logo, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our sole property. The entire contents of the Website also are protected by IP (intellectual property) as a collective work under UAE copyright law and international conventions. All rights are reserved. Any kind of reproduction, communication, distribution, publication, alteration or transformation, in any form or for any purpose, is strictly forbidden and MAIOLICA will proceed legally to protect these aspects.
All other trademarks not owned by MAIOLICA that appear on our website are property of their respective owners, to whom We may be or not be affiliated with, connected to, or sponsored by MAIOLICA.

Objectionable Material

You understand that by using this Website or any services provided on the Website, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the Website and any service at your sole risk and that to the fullest extent permitted under applicable law, we and our affiliates shall have no liability to you for content that may be deemed offensive, indecent, or objectionable to you.

Indemnity and Limitation of Liability

You agree to indemnify, defend and hold harmless MAIOLICA and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or the client’s violation of any applicable law or the rights of a third-party. In no case MAIOLICA, its directors, officers, employees, will be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including and without limitation to, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Website or any products procured using the Website. Because some countries or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such countries or jurisdictions, our liability shall be limited to the maximum extent permitted by the UAE law.
Any unauthorized use of the MAIOLICA’s website is strictly prohibited and shall be considered as a negligent act or omission resulting in an irreparable damage.

Termination

These Terms and Conditions is effective unless and until terminated by either you or us.
You may terminate these Terms and Conditions at any time, provided that you discontinue any further use of this Website. We may terminate these Terms and Conditions at any time and may do so immediately without notice, and accordingly deny your access to the Website. Such termination will be without any liability to us.
Upon any termination of these Terms and Conditions by either you or us, you must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as all copies of such materials, whether made under these Terms and Conditions or otherwise. Our right to any feedback shall survive any termination of these Terms and Conditions.
Any such termination of these Terms and Conditions shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under these Terms and Conditions.

Disclaimer

We will use our best endeavor to make sure that the delivery of purchased products shall be delivered on time. No claim, penalties, refunds or part refund against us in case of delays in delivery or error in delivery. Although we aim to offer you the best service possible, if a fault occurs in our services you should report it immediately to customercare@maiolica.ae and we will use our best endeavor to correct the fault within reasonable time.
We are not be responsible or liable for any damages of any kind whatsoever arising out of, caused by or related to your use of this website.

Entire Agreement

If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms and Conditions shall continue in effect. Unless otherwise specified herein, these Terms and Conditions constitute the entire agreement between you and us with respect to the Website sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Website sites/services. Our failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

Privacy Policy

For MAIOLICA data protection is a matter of trust, and your privacy is of utmost important to us. We commit therefore to protect your privacy and understand its importance, for this reason we store and process the Information on computers that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. Any of the information we collect from you may be used to process transactions, to personalize your experience, to administer a promotion or a survey, to send periodic emails or to improve our website. We will only collect information where it is necessary for us to do so, and only when relevant to our dealings with you. When ordering or registering on our Website, you may be asked to enter your full name, phone number, e-mail address, billing address and shipping address. Additionally, in order to verify your identity, we may need to request you a valid proof of identification (e.g. passport copy, resident’s visa, ID, driving license etc.). The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates or service information.
Please note that your information will not be sold, exchanged, transferred, or given to any other company for any reason without your prior consent, other than for the express purpose of delivering the purchased product. If you make a payment for our products or services on the Website, the details you are asked to submit will be provided directly to our payment provider via a secure connection.
MAIOLICA users are given the option of registering to receive our newsletter and other news about special offers and promotions in due course. If, at any time, you choose not to receive email communication from Us anymore, please follow the “UNSUBSCRIBE” link at the bottom of each email OR contact customercare@maiolica.ae and instruct our team to remove your email address from our database.

Website Security

You are prohibited from violating the security of the Website, including, without limitation:
(a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access;
(b) attempting to probe, scan or test the exposure of a system or network or to breach security or authentication measures without proper authorization;
(c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Website, overloading, flooding, spamming, mail bombing or crashing;
(d) sending unsolicited email, including promotions and/or advertising of products or services.
Violations of system or network security may result in civil or criminal liability. We will investigate such violations and prosecute users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Website or any activity being conducted on this Website. Furthermore, you agree not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Website other than the search engine and search agents available from us on this Website.
Access to the Website may be occasionally restricted to allow for repair, maintenance or the introduction of new facilities or services.

Cookies

Cookies are small text files that gather information about non-personally identifiable visitors to websites. IP and ULR addresses are gathered through the use of cookies as well as the date and time of a visit to our Website. Cookies help customize your Internet experience and are used on most commercial sites. They allow us to help bring you the offers, advertisements and features that are most relevant to you, and allow you to save personal details on your browser, such as your password, which will be accessible next time you visit our Website. You can adjust your browser to alert you when a website is trying to send you cookies and also to block all cookies. Blocking cookies will mean that you are only able to use the Website for the purpose of browsing and research rather than purchasing products. Cookies are used purely for the purpose of statistical analysis of traffic flows for the improvement of our website, and are never stored in a form in which individual users can be identified. Therefore, they are not used to store personal information about you. The statistical data collected as a result of cookies is not transferred to any third party in a form that discloses any of your personal details in connection with them. Please be aware that our content and advertising service providers on our Website may also use cookies to collect data about traffic flows themselves.

Google Analytics

MAIOLICA uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help MAIOLICA analyse how users use its Website. The information generated by the cookies about your use of the Website will be transmitted to (and stored by) Google on servers. Google will use this information for the purpose of evaluating your use of the Website, compiling reports for website operators and providing other services relating to website activity. Google will not associate your IP address with any other data held by Google. By using this Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can opt-out of Google Analytics. To prevent your data from being used by Google Analytics, you can visit Google Analytics opt-out page https://tools.google.com/dlpage/gaoptout/. Please note that if you do so, you may not be able to use the full functionality of the Website. You can read more about the cookies used by Google Analytics advertising features, by going to the Google Analytics Privacy Policy page.

Declaration of Consent

I hereby give permission for my user information to be stored on cookie files. I also allow these files to remain on my computer after I have ended my browser session so they may be used upon my next visit to the website. I reserve the right to retract this permission by changing my browser setting to refuse cookies.
I hereby give my permission for MAIOLICA to analyse and use protocol data to develop and optimise their online shop.

Contact Details

MAIOLICA FZ LLC
P.O. Box 392214, Dubai Design District
United Arab Emirates
Email: customercare@maiolica.ae

Corporate Details of MAIOLICA FZ LLC

United Arab Emirates is our country of domicile. As such, MAIOLICA FZ LLC is a free zone company incorporated under the federal laws of the United Arab Emirates and the local laws of the Emirate of Dubai.